Frequently Asked Questions

Need more information? Find answers to your most important questions here.


Question: Will customers be able to pay their bills at current SCE&G local business offices and authorized payment agencies after the merger with Dominion Energy?

Yes. Customers will see no change to current payment options and locations.

Question: Will online bill payment options continue to be available?

Yes. All current bill payment options will continue to be offered to our customers.

Question: Will Dominion Energy allow for automatic payments?

Yes. Automatic payments are currently available, and customers will see no changes.

Question: Will Dominion Energy provide budget billing opportunities? If I’m in the middle of a budget billing cycle after the merger, will my budget billing plan change?

Budget billing opportunities are currently available, and customers will see no change. Budget billing cycles will be unaffected by the merger.

Question: SCE&G has closed a number of local business offices. Will Dominion Energy plan to reopen those offices?

No. Plans for local business offices will not change as a result of the merger. SCE&G customers can make in-person payments at one of 58 authorized payment locations in South Carolina, as well as all Walmarts in both South Carolina and North Carolina. Customers can also make payments electronically 24 hours a day, 7 days a week, by visiting our website or by calling customer service at 800-251-7234.

Question: Will Dominion Energy continue to utilize local vendors?

Yes. Dominion Energy is committed to doing business with suppliers in the communities where we provide service, particularly women-owned, minority-owned, service-disabled veteran-owned, HUBZone, veteran-owned, and disadvantaged firms. We view it as the right thing to do both from a business perspective and as a good corporate citizen. That commitment will not change as a result of the merger.

Question: Will Dominion Energy contribute to the same charities that SCANA has in the past?

Dominion Energy has committed to matching the aggregate amount of charitable support that SCANA has historically provided to worthy South Carolina, North Carolina and Georgia organizations – plus an additional $1 million a year for the next five years. In 2018, Dominion Energy contributed more than $30 million to community causes throughout its Virginia and North Carolina footprint and beyond via the Dominion Energy Charitable Foundation, EnergyShare, and other programs.

Question: Will SCE&G payment plan options continue after the merger?

Yes. There are no plans to change current payment plan options.

Question: Does DE have a low income energy assistance plan?

Yes. Since 1982, the EnergyShare program has provided Dominion Energy customers with bill payment assistance in times of need. A 2015 expansion of EnergyShare added free energy efficiency upgrades for qualifying military veterans, Senior Citizens and people with disabilities receiving bill assistance. The expanded program has also conducted community events across Virginia to educate customers on ways to conserve energy as well as its weatherization and energy assistance payment components. Dominion Energy expanded EnergyShare in Virginia once again in 2018, committing an additional $13 million in shareholder funds annually through 2028. Dominion Energy has committed to expand an EnergyShare-like program to South Carolina.

Question: Does SCE&G have a similar low-income energy assistance plan such as Energy Share?

Yes. SCE&G’s Project Share program provides year-round electric and gas bill assistance to qualifying income-eligible SCE&G customers including military veterans, senior citizens, medically vulnerable, and people with disabilities. This program is generously funded through voluntary customer, employee and retiree contributions with 100% of program funds going directly to assist those in need. Since 1986, Project Share has provided more than $8.4 million in electric and gas bill assistance to nearly 46,000 qualifying customers within the communities we serve. During the 2017-2018 program year, Project Share assisted more than 440 SCE&G customers providing $265,000, including a $100,000 corporate contribution, towards energy assistance.

Additionally, SCE&G works with over 180 community partners, including twelve community action agencies, to connect qualifying customers with assistance paying their utility bill. As a result, these community partnerships have provided customer assistance to more than 31,000 SCE&G customers totaling over $9.6 million dollars in bill assistance in 2018.

Question: Does Dominion Energy plan to continue SCE&G’s existing customer assistance programs?

Dominion Energy has no plans to discontinue SCE&G’s existing customer assistance programs. Programs such as Project Share, Low-Income Home Energy Assistance (LIHEAP), and SCE&G’s White Cross program continue to be available to provide bill assistance to qualifying military veterans, senior citizens, medically vulnerable and people with disabilities in need of help paying their electric and gas bill.

Question: Why aren’t natural gas customers getting a refund or large reduction in bills as well?

SCE&G natural gas customers are receiving a refund that will be given in the form of a bill credit of $2.45 million, which will be credited to gas bills over three years beginning in 2019 as follows: $820,000 in 2019; $815,000 in 2020; and $815,000 in 2021. The gas customer bill credits and other merger benefits are different and lower than the SCE&G electric customers because the benefits being provided to electric customers are compensating for the billions of dollars that electric customers paid toward the abandoned VC Summer nuclear project. The gas customers have not borne such costs and therefor are in a different posture. While SCANA has both gas and electric customers in South Carolina, there is no intermingling of gas utility and electric utility costs.

Question: Will DE commit that all future generation is from renewable sources?

No, we cannot commit to having all future generation come only from renewable generation. Dominion Energy is committed to maintaining a diverse mix of energy and generation resources that will meet our customers’ demands for reliable, affordable, and increasingly renewable energy. Dominion Energy is a firm believer in fuel and generation source diversity and avoids over concentrating on any once source of generation. That strategy has served our customers well for many years. We plan to pursue the same strategy of fuel and generation source diversity in South Carolina. Also, due to the fact that renewable resources – such as solar and wind – are not able to produce electricity around the clock, the company instead envisions a future where a growing portfolio of renewables is supported by generation from low-emissions natural gas facilities.

Question: How long will DE keep the Cayce office open?

The SCE&G headquarters will remain in Cayce and the President of SCE&G will be a South Carolina resident. We do not foresee any change in those plans in the future. Any change would only be undertaken if clearly in the best interests of SCE&G customers.

Question: Is DE going to keep the Columbia office or move out to Cayce?

We have no immediate plans to change offices and have committed to maintaining the utility headquarters in Cayce.

Question: What are DE’s plans regarding local employment?

Dominion Energy will make every effort to achieve any job reductions through voluntary severance programs and will give employees of SCANA and its subsidiaries due and fair consideration for other opportunities within the larger Dominion organization, both inside and outside South Carolina.

Question: SCE&G contact centers are staffed by company employees, while Dominion Energy has both company staffed and contractor staffed contact centers. What is the plan for the SCE&G contact centers?

Dominion Energy has no plans to change SCE&G’s contact center operations. The company will continue to evaluate customer contact needs as well as opportunities to make doing business with us easier and will remain committed to providing excellent reliability and service.

Question: It appears that DE has spent millions on advertising, why am I paying for this?

Advertising costs are borne by Dominion Energy shareholders, not our current customers, and certainly not by any new customers the company would acquire as a result of the merger.

Question: What will happen to the equipment that is not being utilized on VC Summer units 2 & 3?

The equipment will be handled safely and in the most efficient and economical means in keeping with applicable federal and state regulation.

Question: When VC Summer units 2 & 3 were finished, Fairfield County was going to get millions/year in additional property taxes, why can’t DE go ahead and pay what was planned for Fairfield?

South Carolina has well established law and regulation regarding property taxation, Dominion Energy (as SCANA was before it) will remain a major tax payer both statewide and in Fairfield County.

Question: Lake Murray is a huge regional asset, who will manage the lake going forward?

Nothing is changing in management of the lake. Lake Murray is not associated with VC Summer, which is on a different lake.

Question: Will DE commit to not selling additional land around Lake Murray?

Dominion Energy has no plans to sell land around the lake, and like all utilities has a responsibility to manage all of its assets prudently in the best interest of its customers.

Question: What is DE’s plan for additional electric generation?

Any plans for additional electric generation infrastructure in South Carolina would be informed by the current and projected needs of its South Carolina customers. At the moment, it would be premature to discuss such plans, however, any significant additional utility generation would be subject to Commission approval after a full evidentiary hearing involving all stakeholders who chose to participate.

Question: There is a lot of discussion about the ACP coming into SC, when will that happen?

There are no current plans to expand the ACP into South Carolina. Dominion Energy is currently focused on completing the FERC certificated ACP project in North Carolina and Virginia. Natural gas availability is critical to long term economic growth. Any future ACP expansion would be considered if there was a market and economic need.

Question: Does DE have plans to build a LNG export terminal near Charleston?


Question: Economic development is critically important, how do we know that DE will be a good partner?

Dominion Energy has a century-long record of supporting economic development in all of the communities that it serves. As a major corporate citizen in South Carolina, North Carolina, and Virginia, Dominion Energy will be even better positioned post-merger to promote economic development in each individual community it serves, at the statewide level, and across the Southeast.

Question: Does Dominion Energy still plan to provide customer refunds ($1,000 for the typical SCE&G residential electric customer)?

No. Dominion Energy will be providing customers significantly reduced bills instead of the $1,000 cash back proposal. That decision was made based on support for lower bills throughout the year rather than the up-front rebate originally proposed and Dominion Energy decided to offer this option, which was approved by the Commission. Overall, bills for electric customers have been significantly reduced (by approximately 15% in 2019 compared to January 2018) which will provide ongoing savings over the long term.

Question: What if I would prefer the cash back?

We completely understand the option and value of getting cash back up front. However, the plan that was favored and chosen will result in you benefiting on an ongoing basis from lower bills.

Question: What about customers who moved away after paying for that nuclear project for years?

Affected current and former SCE&G electric customers may receive refunds from the class action lawsuit settlement. If the settlement is approved by the court, current and former SCE&G electric customers will receive additional information from the court appointed administrator.